Our Quality Commitment
Every garment Siatex Promowear produces is made to order for a specific buyer, in your fabrics, colours and branding. Because custom-made apparel cannot be resold to another buyer, our return policy is built around preventing problems before shipment and putting genuine defects right quickly when they occur.
Pre-Shipment Inspection: Your Strongest Protection
Quality is checked at several stages of every order: fabric and shade before cutting, inline inspection during sewing, printing and embroidery, and a final audit of finished garments against your approved sample before cartons are sealed. You are also welcome to arrange your own pre-shipment inspection, in person or through a third-party inspection company, and we will make finished goods and documentation available for it. The stages are described on our MOQ and production page.
How It Works
- Approve first: bulk production starts only after you approve lab dips and a pre-production sample with your branding applied.
- Inspect before dispatch: final inspection compares finished garments with the approved sample for measurements, stitching, print and embroidery quality and packing.
- Report defects promptly: if a defect reaches you despite this process, tell us within 15 days of delivery with photos or video showing the problem and the quantity affected.
- We put it right: confirmed manufacturing defects are resolved by remake of the affected pieces, repair where practical, or a credit against your next order, agreed with you case by case.
After Shipment
Claims are assessed against the approved sample and the order specification. A claim is strongest when it includes clear photos or video, the carton and style references, and the number of pieces affected, so our team can identify the cause and agree the remedy with you quickly.
What We Cover
This policy covers manufacturing defects: wrong measurements beyond tolerance, stitching faults, print or embroidery defects, wrong colours against the approved lab dips, and packing errors against the order. It does not cover changes of mind on custom-made goods, damage during freight arranged by the buyer, wear from use, or differences from artwork or specifications that were changed after sample approval.
Arranging Your Inspection
To arrange a pre-shipment inspection or to report a defect, contact us through our contact page or by email to sales@siatex.com with your order reference. Read more about how we work on our services page.